KMID : 1011620140300030360
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Korean Journal of Food and Cookey Science 2014 Volume.30 No. 3 p.360 ~ p.367
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The Influence of Importance Factors Affecting Ethnic Food Restaurant Selection upon Overall Satisfaction
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±èÀºÈñ:Kim Eun-Hee
±èÁöÇö:Kim Ji-Hyun/È«¿Ï¼ö:Hong Wan-Soo
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Abstract
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This study analyzed the Importance-Performance Analysis of selective attributes of Ethnic Food Restaurant. A total of 369 questionnaires were analyzed. Five factors were obtained from factor analysis of Importance variance of selective attributes of Ethnic food restaurant: Factor 1 ¡°Quality¡±, Factor 2 ¡°Service¡±, Factor 3 ¡°Physical environment¡±, Factor 4 ¡°Uniqueness¡±, Factor 5 ¡°Health¡±. Also, ¡°Quality¡±, ¡°Physical environment¡±, ¡°Uniqueness¡± factors influenced overall satisfaction. In addition, according to the IPA results, selective attributes with low satisfaction and high importance in the second quadrant were ¡®Sanitation that comfort hospitality¡¯, ¡®Level of service¡¯ and ¡®Price¡¯. These results suggest that when customers select Ethnic food restaurant, they consider ¡®food price¡¯ and ¡®food quality¡¯. Therefore, manager of ethnic food restaurant should take these improvement factors into consideration in order to meet consumer's expectations.
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KEYWORD
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Ethnic Food, Ethnic Restaurant, Importance, Performance, Attribute
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